COMPLAINTS AND DISPUTES ...
At Embassy Finance Your concern is our concern.
At Embassy Finance we are always looking for ways to improve our service to you.
If something has gone wrong, we want to know. Please send an email to info@embassyfinance.co.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email
Or can write to:
Complaints Officer
Embassy Finance Ltd
Po Box 246,
Morrinsville 3300
When we receive your complaint, we will:
- acknowledge your complaint within 1-2 working days
- gather and evaluate information about your complaint
- respond to you within 20 working days.
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL:
- by calling 0800 347 257
- by emailing complaints@fscl.org.nz
- through FSCL’s website: www.fscl.org.nz
- and writing to:
FSCL
PO Box 5967
WELLINGTON 6011
